Frequently Asked Questions

Creating a kp67 account is straightforward. Click the registration button on the homepage, fill in your details — including your full legal name, date of birth, email address and mobile number — choose a strong password and confirm your preferred currency. Pakistani players can select PKR as their display currency. Once submitted, check your email for a verification link to activate the account. The entire process typically takes under five minutes.

kp67 operates Know Your Customer (KYC) procedures as part of its compliance obligations. Pakistani players are typically asked to submit a copy of their CNIC (Computerised National Identity Card) or passport for identity verification, along with a proof of address document dated within three months — such as a utility bill or bank statement. If a withdrawal is requested before verification is complete, you may be asked to provide these documents before the payment is processed.

No. kp67 permits only one registered account per individual. Duplicate accounts — whether registered under different email addresses, phone numbers or payment details — are strictly prohibited under the Terms & Conditions. If a second account is detected, both accounts may be suspended, and any balances or bonus winnings accrued may be forfeited pending investigation. If you have accidentally created a duplicate, contact support immediately to resolve it.

On the login page, click "Forgot Password?" and enter the email address linked to your kp67 account. You will receive a password reset link by email within a few minutes — check your spam folder if it does not arrive in your inbox. Click the link, set a new password that you have not used before, and log in as normal. If you no longer have access to your registered email address, contact the kp67 support team for manual identity verification.

Log in to your kp67 account and navigate to the Account Settings or Profile section. From there you can update your contact email, mobile number, residential address and communication preferences. Some changes — particularly to your registered name or date of birth — may require you to submit supporting documentation for identity re-verification. This is a security measure to protect your account. Contact support if you need assistance with any update.

You may close your kp67 account at any time by contacting the support team at [email protected] (plain text only — not a link). Before closing, ensure any eligible real-money balance is withdrawn. Note that bonus funds are forfeited upon account closure in all circumstances. If you are closing your account due to concerns about your gambling, we strongly recommend activating self-exclusion instead — it comes with added protections and marketing opt-outs. Visit our Responsible Gambling page for details.

kp67 supports a range of payment methods familiar to users in Pakistan. Common references include mobile wallets such as Easypaisa and JazzCash, bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah, and Raast — Pakistan's instant digital payment infrastructure. These names are cited for familiarity only; their inclusion does not imply any endorsement of gambling or a formal arrangement between kp67 and these providers. Available methods are displayed at the cashier stage and may vary.

Minimum deposit thresholds vary depending on the payment method selected and may be displayed in PKR or another supported currency. Indicative minimums are shown within the cashier section at the time of deposit. As a general reference, entry-level deposits on kp67 are designed to be accessible — many methods support starting amounts equivalent to a few hundred PKR. Always check the current cashier screen for the exact minimum applicable to your chosen payment method, as amounts are subject to change.

Withdrawal processing times depend on the payment method and your KYC verification status. Once kp67 approves the request internally — typically within 24 to 48 hours on business days — the time for funds to reach your account varies: mobile wallets such as Easypaisa or JazzCash may settle within hours, while bank transfers to HBL, UBL or other Pakistani banks can take one to three business days. Withdrawals submitted during major Pakistan national holidays may take slightly longer to process.

Withdrawals can be held for several reasons: pending KYC verification, an outstanding bonus wagering requirement that has not yet been met, a security review triggered by unusual account activity, or a technical issue with the selected payment method. kp67 will notify you by email if additional information or documentation is required. If your withdrawal has been pending beyond the standard processing window without communication, please contact the support team with your account reference number for an update.

As a general rule, kp67 applies a return-to-source policy, meaning withdrawals are processed back to the same payment method used for the original deposit wherever possible. This is a standard anti-money-laundering control. If your original payment method is no longer available — for example, if a mobile wallet account has been closed — contact the kp67 support team to discuss alternative arrangements. Additional verification may be required before an alternative withdrawal route is approved.

kp67 offers a comprehensive range of gaming and betting options. On the casino side, you will find hundreds of slot games — from classic three-reel titles to high-volatility video slots — alongside live dealer tables including baccarat, blackjack, roulette and live game shows. The sportsbook covers major international sports including Pakistan cricket, PSL T20 fixtures, ICC tournament matches, international football leagues, UFC events, kabaddi and more. The full game and betting catalogue is accessible from the Platform's main lobby.

Yes. The kp67 sportsbook includes markets on Pakistan cricket at international level, PSL T20 franchise matches, ICC World Cup and Champions Trophy fixtures, bilateral series and domestic tournaments. Available markets typically include match winner, top batsman, total runs, player of the match and in-play options during live matches. Odds are updated in real time and markets open as fixtures are confirmed in the official schedule. kp67 does not claim any affiliation with or endorsement from the PCB, PSL or any cricket governing body.

All slot games available through the kp67 Platform use certified Random Number Generators (RNG) supplied by established software providers. RNG technology ensures that every spin outcome is statistically independent and cannot be predicted or manipulated. The theoretical Return to Player (RTP) percentage for each game is typically viewable within the game's information panel. RTP figures represent long-term statistical averages — individual session results will vary. kp67 only integrates games from providers whose software has passed independent testing.

kp67's live casino streams real-time table games broadcast from professional studio environments and, in some cases, land-based venues. A live dealer manages the game — dealing cards, spinning the roulette wheel or hosting the game show — and you place your bets using on-screen controls. The experience is designed to replicate the atmosphere of a premium venue from your device, whether you're in Karachi, Lahore, Islamabad or anywhere with a stable internet connection. A reliable connection of at least 5 Mbps is recommended for smooth live streaming.

If a sporting event is cancelled, abandoned or postponed before the relevant result is determined, kp67 generally voids all bets on that event and returns the stake to your account balance. However, specific rules vary by sport and market — for example, in cricket, certain in-play markets may be settled on the result at the point of abandonment if sufficient overs have been completed under Duckworth-Lewis-Stern criteria. Full settlement rules are outlined in the kp67 Terms & Conditions and applicable sportsbook rules documentation.

kp67 offers new players a welcome bonus on their first deposit. The exact offer — including the match percentage, maximum bonus amount in PKR, minimum qualifying deposit and applicable wagering requirement — is displayed on the promotions page at the time you register. Welcome bonus terms change periodically, so always review the current offer before depositing. To claim the bonus, ensure it is selected or a relevant promotional code is entered during the deposit process, as not all offers are applied automatically.

A wagering requirement is the total value of bets you must place before any winnings derived from bonus funds can be withdrawn as real money. For example, if you receive a PKR 5,000 bonus with a 30x wagering requirement, you need to place a total of PKR 150,000 in eligible bets before those winnings become withdrawable. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute a lower percentage. Always check the specific contribution rates in the promotion's terms before playing.

In most cases, requesting a withdrawal while a bonus is active will result in the bonus — and any associated winnings — being forfeited before the withdrawal is processed. This is standard practice across the industry. If you are not comfortable with the wagering requirement or wish to withdraw your deposit before meeting it, you can typically opt out of the bonus through your account settings. Once the bonus is removed, your remaining real-money balance becomes available for withdrawal subject to standard verification checks.

Yes. All kp67 bonuses carry an expiry period within which the wagering requirement must be completed. Common timeframes range from 7 to 30 days from the date the bonus is credited, though this varies by promotion. If the wagering requirement is not met before the bonus expires, both the bonus funds and any winnings accrued from those funds are automatically removed from your account. The expiry countdown and progress towards your wagering requirement are visible in your account's bonus or promotions section.

Bonuses may be voided for several reasons: placing bets above the maximum permitted bet limit during an active bonus period, playing games that are excluded from or have zero contribution towards the wagering requirement, using patterns consistent with bonus abuse (such as matched betting or minimum-risk staking strategies), or operating a duplicate account. kp67 monitors bonus activity and reserves the right to void bonuses where abuse is detected. If you believe a bonus has been voided in error, contact support with your account details for a review.

kp67 uses SSL/TLS encryption for all data transmitted between your device and the Platform. Passwords are hashed using current cryptographic standards and are never stored in plaintext. Access to user data within the kp67 organisation is restricted on a strict need-to-know basis, and all staff with data access are bound by confidentiality obligations. We also conduct regular security reviews and maintain a data breach response procedure. For your part, using a unique, strong password and not sharing your login credentials are the most effective things you can do to protect your account.

If you suspect that someone else has accessed your kp67 account without your permission, change your password immediately via the account settings page and then contact the kp67 support team at [email protected] (plain text only — not a link). Provide as much detail as possible about the suspicious activity, including dates and amounts. kp67 will initiate a security investigation and may temporarily restrict account activity to prevent further unauthorised access while the review is underway. Enabling two-factor authentication, where available, adds a significant extra layer of protection.

Deposit and loss limits are available directly within your kp67 account settings under the Responsible Gambling section. You can set daily, weekly or monthly caps in PKR or your chosen currency. Reductions take effect immediately. Increases are subject to a mandatory waiting period — typically seven days — before they become active, giving you time to reconsider. If you cannot access the settings or need help configuring a limit, contact the support team. We encourage every player to set meaningful limits before their first deposit, not after a difficult session.

Self-exclusion can be activated through the Responsible Gambling section of your account settings, or by contacting the kp67 support team directly at [email protected] (plain text — not a link). You can choose a temporary exclusion of six months or longer, or opt for a permanent exclusion. Once activated, your account is locked, all marketing communications are stopped immediately and you are added to kp67's exclusion list. A temporary exclusion cannot be reversed before its expiry. Permanent self-exclusion is irreversible. If gambling is affecting your life, please do not hesitate to use this tool.